Patients Key Topic 1: Patient support programmes

It is generally acceptable for pharmaceutical companies to provide support for patients who are being treated with their products. In principle these should be to help patients better manage their disease or their treatment of it (for example by improving compliance). In addition companies may provide information for patients through communication with patient organisations.

Remember countries differ in terms of what is allowable – always check your local regulations.

Generally patient support programmes provide information, services or items. Examples of different types of patient support include:

  • Information about the disease
  • Information about the AstraZeneca treatment
  • Various items to assist with the management of the treatment (for example glucose testing sticks for insulin patients)
  • Literature
  • Websites
  • Medicine delivered to the patient’s home
  • Treatment being delivered in the patient’s home
  • Alert service to remind patients to take medicine
  • Organised interactions with other patients